FAQ · Looped
Got questions?
The basics
2 questionsWhat is Looped?
Looped is a nightlife platform built in San Diego. Hosts sell tickets and run the door, promoters track their sales, and guests buy tickets with QR entry, all in one place. Artist booking is coming soon.
Do I need an account to buy a ticket?
You can browse events without one. To buy, create a free guest account so your QR ticket lands in your wallet and any refund is tied to you.
Tickets & entry
2 questionsHow do tickets work at the door?
Every ticket is a QR code delivered the moment you pay. Door staff scan it once, and a scanned ticket cannot be used again. Wallet passes are coming soon.
How do refunds work?
Refund rules are set by the host for each event. Request a refund before the event starts from My Tickets. Approved refunds return the ticket price within 5 to 10 business days. The full Refund Policy has the details.
Money
3 questionsWhat does Looped cost?
Guests never pay a subscription. Hosts, artists, managers, and promoters get a 30-day free trial, then a flat monthly plan. A 5% platform fee plus card processing is added at checkout and paid by the buyer. Plans are listed in the pricing section on the home page.
How do hosts get paid?
Connect your Stripe account from your dashboard before your first sale. Ticket money is sent to that account as tickets sell, and Stripe pays it out to your bank on your Stripe payout schedule.
How do promoters earn?
Hosts set a per-ticket commission for each event. Your promo code and tracking link attribute every sale to you, and your earnings show up on your dashboard in real time.
Support
1 questionHow do I contact support?
Email support@loopedentertainment.com. We reply within one business day.