Refund Policy | Looped

Refund Policy

This policy explains how refund requests are handled.

Last updated: April 2026

1. Refund Eligibility

Refunds are available for ticket purchases under specific conditions outlined in this policy. Your eligibility is determined by the event's published refund policy, the event status, and the timing of your request.
You may request a refund for a ticket purchase if you request it before the start time listed on your ticket. Requests made after the event has begun will be denied.
Cancelled Events: If an event is cancelled by the host, all ticket holders receive a full refund of the ticket price (not including service fees) within 5-10 business days. This refund is automatic and does not require a request.
Rescheduled Events: If an event is rescheduled to a different date, you may either attend the rescheduled event or request a refund within 7 days of the reschedule announcement. Rescheduled events do not automatically trigger refunds.
Event Policy Exceptions: Some event hosts may publish a 'non-refundable' ticket policy. Tickets sold as non-refundable cannot be refunded under any circumstances except event cancellation.

Service Fees: Platform service fees are non-refundable under all circumstances. These fees cover payment processing, ticketing infrastructure, and customer support.
Processing Fees: Payment processing fees charged by Stripe (typically 2.9% + $0.30) are non-refundable.
Promo Code Redemptions: If you used a promotional code, the refund will be calculated on the original ticket price before the discount. The discount value is not refunded.

Your refund will include the base ticket price only. Service fees and payment processing fees will be deducted from the refund amount.
Example: Ticket price $50 + Service fee $5 + Processing fee $1.50 = Total $56.50. Refund = $50. You do not receive the $6.50 in fees.
If an event is fully cancelled, all attendees receive a full refund of the ticket price without any fee deductions.

To request a refund, log into your Looped account and navigate to 'My Tickets' or 'My Orders'.
Find the event ticket you wish to refund and click 'Request Refund'. You will be asked to provide a reason for your refund request.
Submit your refund request before the event start time. Requests made after the event has begun will be denied automatically.
You will receive a confirmation email indicating that your refund request has been received.
Looped will review your request within 2 business days and determine eligibility. You will receive a notification of approval or denial.

Approved refunds are processed within 5-10 business days from the date of approval. Processing time depends on your bank or payment provider.
Refunds are issued to the original payment method used for the purchase. If the original payment method is no longer active, the refund may be delayed or require additional information from you.
In rare cases, your bank may take an additional 5-10 business days to post the refund to your account after Looped initiates the transaction.
During peak periods or around holidays, refund processing may take longer. We will notify you if delays are expected.

Refund requests will be denied if: (1) the request is made after the event start time; (2) the event's published policy is 'non-refundable' and the event was not cancelled; (3) the ticket was transferred or gifted to another person (only the original purchaser can request a refund); or (4) the request violates our abuse policies.
If your refund request is denied, you will receive an explanation via email. You may contact support@looped.com to appeal the decision.
Appeals must be submitted within 7 days of denial and may include additional documentation or context relevant to your request.

If an event is cancelled, all ticket holders are automatically eligible for a full refund of the ticket price. Looped will process refunds automatically within 5-10 business days. You do not need to submit a refund request.
If an event is postponed to a specific new date, you may either attend the rescheduled event or request a refund within 7 days of the postponement announcement.
If an event is indefinitely postponed (no new date announced), a full refund will be automatically processed within 5-10 business days.

Partial refunds are issued only in the following circumstances: (1) if an event is cancelled and only some attendees choose to refund (others may attend the rescheduled event); (2) if a promotional code is removed before the event and the price is reduced; or (3) at Looped's discretion for exceptional circumstances.
Partial refunds follow the same deduction of non-refundable fees.
You will be notified of any partial refund and the amount calculated, with the opportunity to appeal if you believe an error was made.

If you disagree with a refund decision, contact support@looped.com within 7 days to request a review.
Provide your ticket confirmation number, order number, and a detailed explanation of your dispute.
Looped will review your dispute and respond within 5 business days.
If Looped's decision stands and you paid by credit card, you may have the right to dispute the charge with your card issuer or bank. However, we encourage you to contact us first to resolve the matter.
If you open a chargeback or dispute with your bank without first attempting resolution with Looped, your account may be suspended.

Only the original ticket purchaser may request a refund. If you received a ticket as a gift or transfer, contact the original purchaser to request a refund on your behalf.
Transfers and gifts are final and do not create a refund obligation to the recipient.

Looped may approve refunds outside of this policy in exceptional circumstances, including (but not limited to) technical errors, incorrect event listings, or account compromises. These decisions are made at Looped's sole discretion.
Contact support@looped.com with supporting evidence of exceptional circumstances. Include your ticket confirmation number, order number, and photos or documentation of the issue.
Exceptional refund requests will be reviewed within 10 business days.

Looped does not provide tax advice. Refund amounts may have tax implications depending on your jurisdiction and circumstances.
If you are a host or artist and receive a refund related to a booking or commission, consult a tax professional regarding your reporting obligations.

For questions about refunds or to request a refund, contact support@looped.com or call our support line (available during business hours).
Include your ticket confirmation number, order number, and event name in all communications.
We aim to respond to all support inquiries within 24 business hours.

This Refund Policy may be updated from time to time. Changes will be posted to this page with an updated 'Last updated' date.
Changes do not apply retroactively to refund requests made before the policy update.
Your use of the Service after policy updates constitutes acceptance of the new terms.