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Privacy

Privacy Policy

This policy explains what data Looped collects and why.

Last updated: April 2026

1. Introduction

  • Looped Entertainment LLC ('Looped', 'we', 'our', or 'us') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (loopedentertainment.com) and mobile application (the 'Service').
  • We are a California-registered LLC (registered January 6, 2026) subject to California privacy laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
  • Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

  • Account Registration: When you create an account, we collect your name, email address, phone number, date of birth (to verify you are 18+), password (encrypted), and profile information.
  • Payment Information: When you purchase tickets or make payments through the Service, payment details (credit card, bank account) are processed by Stripe, our third-party payment processor. We do not store full payment card details; Stripe maintains this information securely.
  • Event and Booking Data: When you host events or book artists, we collect event details (title, description, date, time, location, capacity), artist information, promotional codes used, and transaction history.
  • Usage and Behavioral Data: We collect data about how you interact with the Service, including pages viewed, features used, search queries, event listings viewed, ticket purchases, time spent in the app, device type, operating system, and IP address.
  • Location Information: If you enable location services, we collect your device location to provide location-based event recommendations and to help hosts understand attendee location data.
  • Communications: We collect communications you send to us through support channels, contact forms, or in-app messaging, including support tickets and inquiries.
  • Cookies and Tracking: We use cookies, pixels, and similar technologies to track your activity, remember preferences, and improve the Service.

3. How We Use Your Information

  • Service Delivery: To provide, maintain, and improve the Service; to process ticket purchases and payments; to manage your account; and to communicate with you about the Service.
  • Event Operations: To connect hosts, artists, guests, and promoters; to facilitate bookings; to manage event logistics; and to provide QR code verification for event entry.
  • Marketing and Promotion: To send promotional emails about new events, features, or offers (you may opt out at any time); to display personalized event recommendations; and to conduct marketing campaigns.
  • Safety and Compliance: To prevent fraud, abuse, and illegal activity; to enforce these Terms of Service; to comply with legal obligations; and to respond to lawful requests from government authorities.
  • Analytics and Improvement: To analyze usage patterns, understand user behavior, improve the Service, and develop new features.
  • Customer Support: To respond to your inquiries, troubleshoot issues, and provide support.
  • Legal Obligations: To comply with applicable laws, regulations, and legal processes, including tax reporting and law enforcement requests.

4. Third-Party Sharing

  • Payment Processor (Stripe): We share payment information with Stripe to process payments securely. Stripe is PCI DSS Level 1 certified and maintains strict security standards.
  • Event Hosts: When you purchase a ticket, your name and email may be shared with the event host for check-in and event communication purposes.
  • Analytics and Monitoring: We use third-party analytics services (such as Google Analytics) to understand usage patterns. These services may collect data about your device and usage.
  • Service Providers: We may share information with vendors, contractors, and service providers who assist us in operating the Service, including cloud hosting, email providers, and customer support platforms.
  • Business Transfers: If Looped is acquired, merged, or sold, your information may be transferred as part of that transaction.
  • Legal Compliance: We may disclose information if required by law, legal process, court order, or government request.
  • No Sale of Personal Data: We do not sell personal information to third parties for commercial purposes.

5. California Privacy Rights (CCPA and CPRA)

  • California residents have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). These rights include:
  • Right to Know: You have the right to request what personal information we have collected about you.
  • Right to Delete: You have the right to request deletion of personal information we have collected, subject to certain exceptions.
  • Right to Opt-Out: You have the right to opt out of the 'sale' or 'sharing' of your personal information, though we do not engage in these practices.
  • Right to Correct: You have the right to correct inaccurate personal information.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
  • How to Exercise Rights: To submit a request, contact privacy@looped.com with 'CCPA Request' or 'CPRA Request' in the subject line. Include your name, email, and a description of your request. We will verify your identity and respond within 45 days (or 90 days if complex).

6. Data Retention

  • We retain personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy.
  • Account Data: Retained while your account is active. Upon account deletion, data is retained for 90 days, then anonymized or deleted, except where required by law.
  • Payment Records: Retained for 7 years for tax, compliance, and fraud prevention purposes, as required by payment processor regulations.
  • Event and Transaction Data: Retained for the duration of the event and for 2 years thereafter for dispute resolution and analytics.
  • Marketing Communications: Retained until you unsubscribe.
  • Log Data: Retained for 90 days for security and analytics purposes.

7. Security Measures

  • We implement industry-standard security measures to protect your information, including encryption in transit (HTTPS), secure authentication, and access controls.
  • Payment information is processed through Stripe, which maintains PCI DSS Level 1 compliance and 256-bit encryption.
  • However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you use the Service at your own risk.
  • In the event of a data breach, we will notify affected users and regulatory authorities as required by law.

8. Children's Privacy

  • The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.
  • If we become aware that we have collected information from a child under 18, we will delete that information immediately.
  • Parents or guardians who believe their child has provided information should contact us at privacy@looped.com.

9. External Links

  • The Service may contain links to external websites and services. This Privacy Policy does not apply to external sites. We are not responsible for the privacy practices of external websites.
  • When you click a link to an external site, you leave the Looped Service. We recommend reviewing the privacy policy of any external site before providing information.

10. Your Rights and Choices

  • Email Preferences: You may opt out of promotional emails by clicking the unsubscribe link in any email or by contacting support@looped.com.
  • Cookies: Most browsers allow you to refuse cookies or alert you when cookies are being sent. Disabling cookies may affect Service functionality.
  • Location Services: You can disable location services in your device settings.
  • Account Information: You may update your account information by logging into your account and editing your profile.

11. Contact Information

  • For questions about this Privacy Policy, to exercise your privacy rights, or to report a privacy concern, contact:
  • Email: privacy@looped.com or support@looped.com
  • Mailing Address: Looped Entertainment LLC, San Diego, CA
  • We will respond to inquiries within 30 business days.

12. Policy Updates

  • We may update this Privacy Policy from time to time. Changes will be posted to this page with an updated 'Last updated' date.
  • Your continued use of the Service constitutes acceptance of any changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your privacy.